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Doing user research to design the next-gen WDFN
August 6, 2020
The USGS Water Resources Mission Area is striving to make their water data easier to access for their users. This involves stepping back and reviewing how users currently use waterdata.usgs.gov so that we can make informed decisions moving forward.
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Introducing the UX Guide
August 4, 2020
At GSA’s 18F, one thing we do on every project is human-centered design. We use the broader term user experience (UX) design to refer to a set of human-centered methods and practices we use in our work. Our new UX Guide documents some of our practices and holds helpful resources.
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In order to be more responsive to the public’s changing communication needs and the increased reporting volume,the Civil Rights Division, in close collaboration with 18F, has launched a user-friendly online submission experience at civilrights.justice.gov that transforms the way the Division collects, sorts, and responds to civil rights reports.
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Building trust in a public health crisis
June 23, 2020
Lately, the 18F content team has been thinking about how to communicate well in a crisis—providing clear, understandable content is especially important. Content strategy practices that focus on the needs of the user are essential to earning the trust of the public. Here, we will explain how to embody those qualities on the web in user-centered ways.
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A roundup of steps that federal agencies, and other government entities, can take right now to improve the resilience of their websites and serve information more efficiently to the people that need it
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18F Blog
Delivering civic technology
Page 5 of 94
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