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Designing technology-enabled public services requires deep expertise in how different elements of the experience come together (or don’t!). The 18F design chapter comprises four discipline-specific cohorts — service design, user experience (UX) design, product design, and content strategy — each of which has a primary focus, with corresponding tools, methods, and techniques."

We asked our design team what they learned in 2022, and what they are looking forward to in 2023. Here’s what some of our team members had to say.

We asked 18F designers what they've learned from fellow designers while working together. Here's what they said.

According to Census estimates, about 41 million people speak Spanish in the United States. At 18F, we envision a country whose government consistently offers digital services that instill pride and trust. Our bilingual engineer, Edwin Torres, shares what a working day is like in our organization.

Según estimados del Censo, cerca de 41 millones de personas hablan español en Estados Unidos. En 18F imaginamos un país cuyo Gobierno ofrezca servicios digitales consistentes y confiables para todos sus usuarios. Nuestro ingeniero, Edwin Torres nos habla de su día de trabajo y la importancia de tener empleados hispanohablantes.

We actively work to help our teammates grow. We want everyone to become better at the work we do, and we want to model that for our partners.All of this requires some key skills: communication, agility, and openness.

Continual Appreciative Dialogue (CAD) is the practice of expressing recurring praise or gratitude to a teammate or collaborator in conversation and throughout a working relationship. The practice of CAD is special because it is uncommon.

Calling 18F home for the past two months has given me the opportunity to grow in countless ways. I’ve pushed myself in ways I wasn’t expecting.

One of the best parts of working at 18F is the focus on meaningful, mission-driven projects. But which projects? We asked everyone across the organization to tell us what they've most enjoyed working on. Here are their responses.

Why did people make the decision to join 18F? We asked people on every team to reflect on why they came here.

When asked what it is we do, one quick answer is, "we’re hacking bureaucracy." While it may sound provocative, it isn’t.

At the end of April, Vice President Biden, while rolling out the final report of the White House's 90-day Task Force to Protect Students from Sexual Assault, announced the launch of NotAlone.gov, a website built by 18F and the Presidential Innovation Fellows.