Delivery is the strategy.

18F is an office inside the General Services Administration that helps other federal agencies build, buy, and share efficient and easy-to-use digital services. We’re a team of technology experts that work with agencies to diagnose problems and then work alongside agency teams to find the right solutions.

Headquartered at 18 and F streets in Washington, D.C., we’re an office of federal employees acting as a civic consultancy for the government. We’re transforming government from the inside out, creating cultural change by working with teams inside agencies who want to create great services for the public.

what we do

We deliver solutions to your problems. The first step in that process is always a thorough exploration of the challenges facing your agency and your users, but the solution can be found down any number of different paths. The constant is that 18F will gather the right experts for the job, work hand-in-hand with your team, use modern techniques, and talk with real users throughout the process to make sure we’re building the right thing, not just any thing.

We deliver:

  • Custom products to solve your problems
  • Innovative ways to buy technology
  • Platforms built for government
  • A path to becoming a digitally-powered organization
  • Modern digital service techniques

Learn more about what we can do for your agency.

blog

Posted on .

by Melody Kramer

Tagged / partners in government / design / user research / best practices /

IdentityTheft.gov is user-friendly and intentional. We talk to the team behind the redesign about the user research that went into content and design decisions for the site.

Continue reading “The user-centered redesign of IdentityTheft.gov”...

Posted on .

by Emileigh Barnes

Tagged / content design / communications tools and practices /

Sunsetting can be contentious in government. We manage websites for the public, which feels like managing content for everyone’s needs. When you have to think about everyone, that makes it a lot more complicated to delete things.

Continue reading “ A sestina on sunsetting content”...

Posted on .

by Emileigh Barnes

Tagged / agency work / every kid in a park /

May 21 is Kids to Park Day— a day organized by the National Park Trust to promote nature, learning, and play. And if you’re lucky to have a fourth grader in your family, you can use the Every Kid in a Park program to access all federal lands and waters for free.

Continue reading “Get your pass for Kids to Parks Day”...

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