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Introduction to remote moderated usability testing, part 1: What and why
November 14, 2018In this two-part series, we’ll provide an introduction to remote moderated usability testing. In part one, we’ll explain what usability testing is and why it’s important, differentiate usability testing from user acceptance testing, and talk about things that aren’t required to do a usability test
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Modular contracting and working in the open
October 25, 2018
Working in the open is a key component of building trust between governments and vendor partners. Read about how the State of Alaska is using openness and code sharing to foster greater trust between government project teams and vendor teams as part of a large legacy system overhaul.
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Maturing your design research practice is a bit like honing your skills at cooking. Experienced researchers rely on a refined set of sensibilities, or tastes, in their use and application of research methods; they create, curate, and refine informational recipes that turn raw data into palatable insights. And just like cooking, everyone can improve in their research abilities with a bit of reflective practice
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Exploring a new way to make eligibility rules easier to implement
October 16, 2018
When federal agencies issue a policy change, say income eligibility guidelines, that policy gets communicated down to the states as text on the Federal Register or via PDF. This translation of federal policy into many state systems creates opportunities for implementation errors.
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Implementing rules without a rules engine
October 9, 2018If you’re building a rules-based system, don’t assume that you need a separate business rules engine product. Rules can be implemented more easily and with less overhead by cross-functional teams working to describe the rules and policy directly in code using a general purpose programming language like Python, Ruby, etc.
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18F Blog
Delivering civic technology
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