18F Blog

Lately, the 18F content team has been thinking about how to communicate well in a crisis—providing clear, understandable content is especially important. Content strategy practices that focus on the needs of the user are essential to earning the trust of the public. Here, we will explain how to embody those qualities on the web in user-centered ways.

A roundup of steps that federal agencies, and other government entities, can take right now to improve the resilience of their websites and serve information more efficiently to the people that need it

18F staff is distributed across the country and the majority of our research has been and will continue to be facilitated remotely. We are sharing our experience to help guide designers and researchers as they adapt to new ways of working and provide some additional considerations to keep in mind while conducting research in critical times.

In February 2020, pilot states reported back on their experience implementing and using a new data validation service during the fall of 2019. They agreed that it had significantly improved the data collection and submission process for their teams, citing time savings, fewer errors returned, greater ability to plan ahead, and lower stress.