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March 25, 2016
How design consistency helps users navigate federal websites
We launched the Draft U.S. Web Design Standards last September, and over the next month, we plan to explore various topics related to design standards. In this post, we detail how our user research informed the decision decisions we made.Continue reading about How design consistency helps users navigate federal websites
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March 11, 2016
Designing services that are accessible, transparent, and easy for all to use
We're publishing a full report to better understand the public's overall experience interacting with the federal government and their attitudes about sharing information with government agencies. Today we end the series with a look at what we’ll focus on in the next stage of research.Continue reading about Designing services that are accessible, transparent, and easy for all to use
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March 10, 2016
What people think about before deciding to share personal information with the government
Over the next two weeks, we’re publishing a full report with findings from our research to better understand the public's overall experience interacting with the federal government and their attitudes about sharing information with government agencies. In today’s installment, we'll share what people think about before deciding to share personal information with the government. -
March 9, 2016
Trust as a two-way street between the government and the people it serves
Over the next two weeks, we’re publishing a full report with findings from our research to better understand the public's overall experience interacting with the federal government and their attitudes about sharing information with government agencies. In today’s installment, we'll detail when people decide to trust the federal government and how they view the federal government vs. private companies.Continue reading about Trust as a two-way street between the government and the people it serves
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March 8, 2016
Too many options make complicated decisions harder
Over the next two weeks, we’re publishing a full report with findings from our research to better understand the public's overall experience interacting with the federal government and their attitudes about sharing information with government agencies. In today’s installment, we'll talk about how choice overload affects decision-making.Continue reading about Too many options make complicated decisions harder
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March 7, 2016
Transparency within government helps build public trust
Over the next two weeks, we’re publishing a full report with findings from our research to better understand the public's overall experience interacting with the federal government and their attitudes about sharing information with government agencies. In today’s installment, we detail the need for transparency in government so that the public can “see” the process they’re undergoing when they’re interacting with federal agencies and programs.Continue reading about Transparency within government helps build public trust
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March 4, 2016
How people use proxies to interact with the federal government
Over the next two weeks, we’re publishing a full report with findings from our research to better understand the public's overall experience interacting with the federal government and their attitudes about sharing information with government agencies. In today’s installment, we detail how people interact with the government using proxies.Continue reading about How people use proxies to interact with the federal government
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March 3, 2016
How people learn to navigate government services
Over the next two weeks, we’re publishing a full report with findings from our research to better understand the public's overall experience interacting with the federal government and their attitudes about sharing information with government agencies. In today’s installment, we detail how people learn to navigate government services and what barriers exist to accessing services.Continue reading about How people learn to navigate government services
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March 2, 2016
Strategies people use when interacting with the federal government
Over the next two weeks, we’re publishing a full report with findings from our research to better understand the public's overall experience interacting with the federal government and their attitudes about sharing information with government agencies. In today’s installment, we detail the strategies people use when interacting with the government.Continue reading about Strategies people use when interacting with the federal government
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March 1, 2016
What we learned after interviewing dozens of people about their interactions with the federal government
Over the next two weeks, we’re publishing a full report with findings from our research to better understand the public's overall experience interacting with the federal government and their attitudes about sharing information with government agencies. In today’s installment, we detail our initial research questions and what we learned. -
February 29, 2016
Informing the future of the Federal Front Door
Today, we’re publishing a full report with findings from our research on the Federal Front Door, as well as a microsite that will contain future research findings related to these topics. In the coming days, we’ll also be publishing the complete report on the 18F blog.Continue reading about Informing the future of the Federal Front Door
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December 8, 2015
Learning how to build a better “front door” for the federal government
Over the last several months, staff from General Service Administration’s USAGov and 18F teams have been talking to Americans around the country about the good, the bad, and the ugly of interacting with their federal government. The goal of the research is to gain a better understanding of how we can build a better “front door” to the federal government by building new digital services and enhancing existing ones.Continue reading about Learning how to build a better “front door” for the federal government
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