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How design consistency helps users navigate federal websites
on March 25, 2016
We launched the Draft U.S. Web Design Standards last September, and over the next month, we plan to explore various topics related to design standards. In this post, we detail how our user research informed the decision decisions we made.
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Designing services that are accessible, transparent, and easy for all to use
on March 11, 2016
We're publishing a full report to better understand the public's overall experience interacting with the federal government and their attitudes about sharing information with government agencies. Today we end the series with a look at what we’ll focus on in the next stage of research.
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What people think about before deciding to share personal information with the government
on March 10, 2016
Over the next two weeks, we’re publishing a full report with findings from our research to better understand the public's overall experience interacting with the federal government and their attitudes about sharing information with government agencies. In today’s installment, we'll share what people think about before deciding to share personal information with the government.
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Trust as a two-way street between the government and the people it serves
on March 9, 2016
Over the next two weeks, we’re publishing a full report with findings from our research to better understand the public's overall experience interacting with the federal government and their attitudes about sharing information with government agencies. In today’s installment, we'll detail when people decide to trust the federal government and how they view the federal government vs. private companies.
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Too many options make complicated decisions harder
on March 8, 2016
Over the next two weeks, we’re publishing a full report with findings from our research to better understand the public's overall experience interacting with the federal government and their attitudes about sharing information with government agencies. In today’s installment, we'll talk about how choice overload affects decision-making.
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Transparency within government helps build public trust
on March 7, 2016
Over the next two weeks, we’re publishing a full report with findings from our research to better understand the public's overall experience interacting with the federal government and their attitudes about sharing information with government agencies. In today’s installment, we detail the need for transparency in government so that the public can “see” the process they’re undergoing when they’re interacting with federal agencies and programs.
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How people use proxies to interact with the federal government
on March 4, 2016
Over the next two weeks, we’re publishing a full report with findings from our research to better understand the public's overall experience interacting with the federal government and their attitudes about sharing information with government agencies. In today’s installment, we detail how people interact with the government using proxies.
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How people learn to navigate government services
on March 3, 2016
Over the next two weeks, we’re publishing a full report with findings from our research to better understand the public's overall experience interacting with the federal government and their attitudes about sharing information with government agencies. In today’s installment, we detail how people learn to navigate government services and what barriers exist to accessing services.
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Strategies people use when interacting with the federal government
on March 2, 2016
Over the next two weeks, we’re publishing a full report with findings from our research to better understand the public's overall experience interacting with the federal government and their attitudes about sharing information with government agencies. In today’s installment, we detail the strategies people use when interacting with the government.
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What we learned after interviewing dozens of people about their interactions with the federal government
on March 1, 2016
Over the next two weeks, we’re publishing a full report with findings from our research to better understand the public's overall experience interacting with the federal government and their attitudes about sharing information with government agencies. In today’s installment, we detail our initial research questions and what we learned.
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Informing the future of the Federal Front Door
on February 29, 2016
Today, we’re publishing a full report with findings from our research on the Federal Front Door, as well as a microsite that will contain future research findings related to these topics. In the coming days, we’ll also be publishing the complete report on the 18F blog.
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Learning how to build a better “front door” for the federal government
on December 8, 2015
Over the last several months, staff from General Service Administration’s USAGov and 18F teams have been talking to Americans around the country about the good, the bad, and the ugly of interacting with their federal government. The goal of the research is to gain a better understanding of how we can build a better “front door” to the federal government by building new digital services and enhancing existing ones.
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