18F Blog

The State of Mississippi is about to upgrade its child welfare management system, a system used by about 1,800 state employees in 82 counties, supporting the wellbeing of about 5,000 children across the state. The system was built in the early 2000s, and the employees who use it are stymied by an inefficient interface and aging infrastructure.

The Technology Transformation Service (TTS) is already absorbing the first-mover risk of introducing modern tools and techniques, but we know that only with the help of industry will this transformation be able to spread across the federal government. As we all bring agile methodologies, human-centered design, and modular design to the government, the opportunity to improve federal digital services is immense.

James Scott's career has taken him from The University of Virginia to Intel before landing at 18F. Here, he has worked on cloud.gov and our diversity guild. His advice for people thinking about joining us: Do it.

Nicole Fenton joined 18F in September of 2015. Before 18F, Nicole was a content strategist at Facebook, Lab Zero, and Mule Design in San Francisco. She started her professional writing practice at Apple, where she served as communications lead for five years and helped launch the original iPhone and iPad.