User interviews are, at a minimum, an opportunity for you to ask your intended audience about their expectations, what their needs are and to get direct feedback on the work you’ve done so far or on what you plan to do. But an interview is only as good as the data you get out of it.
We’d like to introduce to you a new API-generating repository for official third-party sites, social media platforms, and mobile apps in the United States federal government that can help you do that and remove bureaucratic and technological barriers between users and digital public services.
At 18F, we believe that employing agile practices is the most effective way to build digital services. User story estimation is one of the most useful agile tools, and in this post, I’ll talk about how and why my team has been using it.
One of my favorite projects is the U.S. Department of the Interior's work on social media. I recently asked Rebecca Matulka, the senior digital media strategist for Interior what she’s learned while running an online community that helps Interior achieve its larger strategic goals.