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18F Blog

1 post tagged with "form design"

Transforming how DOJ's Civil Rights Division engages with the public

By Malaika Carpenter , Lalitha Jonnalagadda , Uchenna Moka-Solana , Olesya Minina , Aviva Oskow , Jacklynn Pham on July 7, 2020

In order to be more responsive to the public’s changing communication needs and the increased reporting volume,the Civil Rights Division, in close collaboration with 18F, has launched a user-friendly online submission experience at civilrights.justice.gov that transforms the way the Division collects, sorts, and responds to civil rights reports.
product launch agency work department of justice form design content design user-centered design case management system civil rights