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Delivering civic technology

An open source government is a faster, more efficient government

By CM Lubinski
December 9, 2015 eregulations open source agency work best practices collaboration tools

Regulation 479 is the first Bureau of Alcohol, Tobacco, Firearms and Explosives (ATF) regulation on the eRegulations platform. This collaboration is an excellent example of how open source development helps 18F deliver valuable services to our clients and the American public.
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Learning how to build a better “front door” for the federal government

By Colin MacArthur , Carolyn Dew , Michelle Chronister
December 8, 2015 user research federal front door transformation services

Over the last several months, staff from General Service Administration’s USAGov and 18F teams have been talking to Americans around the country about the good, the bad, and the ugly of interacting with their federal government. The goal of the research is to gain a better understanding of how we can build a better “front door” to the federal government by building new digital services and enhancing existing ones.
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Using emoji for knowledge sharing

By Melody Kramer
December 8, 2015 onboarding how we work communication tools and practices tools you can use

Our coworkers are very, very good at documenting the things they learn in Slack, our chat program, because it’s part of their daily workflow. So I tried an experiment: I asked my 18F coworkers to tag messages that every new 18F employee should know with the :evergreen_tree: emoji.
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What exactly do we even do all day?

By Zac Cohn
December 7, 2015 transformation services best practices open government transparency how we work convincing stakeholders

We've always been open about our code, but we decided to experiment with being open with our project management as well. We've opened up the Trello board for a project we're working on with the Environmental Protection Agency to the public, and the results have been fantastic.
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The power of mindset: Normative’s Matthew Milan

By Kate Garklavs
December 3, 2015 how we work design speaker series

Matthew Milan, founder of and design leader at software design firm Normative, visited 18F’s main office to share his insights into the importance of the shared mindset and how your team can develop its own. Here are some of his takeaways.
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