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Tips for capturing the best data from user interviews
February 9, 2016
User interviews are, at a minimum, an opportunity for you to ask your intended audience about their expectations, what their needs are and to get direct feedback on the work you’ve done so far or on what you plan to do. But an interview is only as good as the data you get out of it.
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We’d like to introduce to you a new API-generating repository for official third-party sites, social media platforms, and mobile apps in the United States federal government that can help you do that and remove bureaucratic and technological barriers between users and digital public services.
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How user story estimation helps my team deliver value
January 25, 2016At 18F, we believe that employing agile practices is the most effective way to build digital services. User story estimation is one of the most useful agile tools, and in this post, I’ll talk about how and why my team has been using it.
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Lending a helping editorial hand: the 18F Writing Lab
January 22, 2016The Writing Lab is a virtual writing center where anyone at 18F can get personalized writing and editing help from members of the content and outreach teams.
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What we can learn from the Interior's social feeds
January 21, 2016
One of my favorite projects is the U.S. Department of the Interior's work on social media. I recently asked Rebecca Matulka, the senior digital media strategist for Interior what she’s learned while running an online community that helps Interior achieve its larger strategic goals.
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