18F Blog

This is part 3 in a series on the importance of human-centered design when evaluating IT centralization.In this post, we’ll share some helpful tips on how to effectively work with vendors.

This is Part 2 in a series of posts on the importance of human-centered design when evaluating IT centralization. In this post, we’ll help you decide if IT centralization makes sense for your agency. After interviewing several folks who’ve been through a centralization initiative, we’ve developed some best practices for navigating this big question in a more user-centered way.

Modular contracting is an acquisition strategy that 18F uses with many of our partners and our internal programs. So, why do we love modular contracting and how does it make procurement better?

At 18F, we believe directly engaging users while evaluating IT centralization will result in services that work better for the people they serve. As part of a 10x project, we’ve talked to users who understand how centralization has impacted their day-to-day work and gathered lessons learned and best practices.