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Lately, the 18F content team has been thinking about how to communicate well in a crisis—providing clear, understandable content is especially important. Content strategy practices that focus on the needs of the user are essential to earning the trust of the public. Here, we will explain how to embody those qualities on the web in user-centered ways.
Continue reading about Building trust in a public health crisis -
Four years into 18F’s work, transition is a topic of frequent conversation among our team. Every organization and every project is different. At the same time, every transition offers lessons that can be applied to the next.
Continue reading about Aiming for obsolescence: Lessons from an 18F product transition
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