Lately, the 18F content team has been thinking about how to communicate well in a crisis—providing clear, understandable content is especially important. Content strategy practices that focus on the needs of the user are essential to earning the trust of the public. Here, we will explain how to embody those qualities on the web in user-centered ways.Continue reading about Building trust in a public health crisis
Ask 18F is an advice column that answers questions sent in by federal employees. In this edition, we’ll talk about how to associate plain language to formal governmental termsContinue reading about Ask 18F — How do you tackle the problem of associating plain language to formal governmental terms?