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This is part 5 and the last post in a series on the importance of human-centered design when evaluating IT centralization. Learn through a case study how The U.S. Web Design System came together to create a centralized design tool that allows agencies to build consistent digital experiences quickly and at a reduced cost.
Continue reading about Human-centered design for IT centralization, part 5 - Centralization gone right: A case study on the U.S. Web Design System -
This is Part 4 in a series of posts on the importance of human-centered design when evaluating IT centralization. In this post, we’ll share some helpful recommendations for navigating how to be an in-house IT service provider in a user-centered way
Continue reading about Human-centered design for IT centralization, part 4 - What happens after you centralize -
This is part 3 in a series on the importance of human-centered design when evaluating IT centralization.In this post, we’ll share some helpful tips on how to effectively work with vendors.
Continue reading about Human-centered design for IT centralization, part 3 - Working with vendors to build a centralized solution -
This is Part 2 in a series of posts on the importance of human-centered design when evaluating IT centralization. In this post, we’ll help you decide if IT centralization makes sense for your agency. After interviewing several folks who’ve been through a centralization initiative, we’ve developed some best practices for navigating this big question in a more user-centered way.
Continue reading about Human-centered design for IT centralization, part 2 - Deciding whether or not to centralize -
At 18F, we believe directly engaging users while evaluating IT centralization will result in services that work better for the people they serve. As part of a 10x project, we’ve talked to users who understand how centralization has impacted their day-to-day work and gathered lessons learned and best practices.
Continue reading about Human-centered design for IT centralization, part 1 - Why prioritizing users is important during IT centralization
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